Refund policy

1. Your free trial: 7 days

Your account's first store starts with 7 days free when you switch it on. You add a card on Whop's page, and it is first charged when the 7 days end. Cancel before then, from Billing in your account, and nothing is charged at all.

Each store after the first has no trial: it is paid when you switch it on.

2. Your first payment: 14 days

If CheckoutSwitch is not for you, write to us within 14 days of the first payment on your account and we will refund that payment in full, monthly or yearly. With the free trial, that first payment is the one taken when the trial ends. You do not have to give a reason.

This is for the first payment on an account, once. When we refund it, the plan ends and that store's checkout pauses: shoppers use Shopify's own checkout again.

3. After that

You can cancel a plan at any time: open Billing in your account and press Manage, which opens your plan on Whop. The plan stays on until the end of the month or year you have paid for, and is not charged again. We do not refund the rest of a period that has started.

Deleting a store does not cancel its plan. The plan is kept for the next store you switch on, so nothing you paid is lost. If you do not want it, cancel it.

4. Charges made by mistake

If you are charged twice, charged after a cancellation has taken effect, or charged a different price from the one you were shown, tell us. We refund the wrong charge in full once we have checked it.

5. If we end your plan

If we close your account for a reason other than a breach of our Terms, or stop CheckoutSwitch, we refund the unused part of any plan you have paid for.

6. How to ask

Write to hello@checkoutswitch.com from the email address on your account, and say which store it is about. We aim to answer within two business days.

A refund goes back to the card or account you paid with. How soon you see it depends on your bank, usually within 10 business days.

7. Bought from a store that uses CheckoutSwitch?

CheckoutSwitch makes checkout software for stores. We do not sell their products, and the money you paid went to the store, not to us. For a return or a refund, contact the store you bought from: its own refund policy applies.