How can we help?
Get help with CheckoutSwitch, your integrations or your account.
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Quick answers
Getting started
Create your account, add an integration, connect Shopify and Whop, choose your checkout address, then follow Install & verify before going live.
Shopify or Whop connection
Open your integration's Connections page. Check the store address, credentials and required permissions. One Shopify store can belong to one current integration; the same Whop business can serve multiple integrations. Never send API keys or passwords in chat.
Checkout address and domains
Open your integration's Domains & URL page to manage its checkout address or connect a custom domain. Each checkout address must be available. If an archived integration still blocks setup, contact support with the store address.
Billing, trials and coupons
Open Billing to see your current plan and available live capacity. Your first plan includes one live integration; additional simultaneous live integrations require additional capacity. Your own billing screen shows applicable trials, discounts and renewal details.
Checkout or payment problem
Tell us the integration name, what happened and when, and include a screenshot if possible. If a payment was deducted but no order appeared, contact us before trying another payment. Do not send card details, passwords or API secrets.
For an existing integration, include its name or store address. Please do not send passwords, API keys or card details.